FAQs & Fees

Our VAs are here to support your practice as it grows–helping you move forward with more clarity and less overwhelm. From admin tasks to BTS clinical support, we step in to lighten your load and bring order to your day.

So you can spend more time focused on the work that only you can do.

As your practice grows, so do the demands on your time–pulling you further into admin and away from the work that matters most.

Each member of our team is a shared VA, meaning they support multiple practices.

We respond to all inquiries within 24 hours, with a goal of getting back to you the same day whenever possible.

We operate Monday through Friday from 9 AM - 5 PM in the time zone of your VA. All of our VAs are based in the US.

We do not offer live answer phone support. 

Yes, our VAs are trained to do initial consultations. 

We offer three tier packages of 20 hours per month, 30 hours per month, and 40 hours per month. If you choose to use more time than that, any hourly overages are $45/hr. Your VA will email you when you use 100% of your time package and give you the option to keep going, pause services for the month, have them work a certain amount of time per day/week, have them work only on certain tasks, or you may choose to be upgraded to the next package tier. And because no two practices are the same, we’re always happy to create a customized plan that aligns with your unique needs and pace.

If you have a busy month and need more hours, we’re happy to accommodate your needs. Your VA will communicate with you when you use 100% of your time package for the month. It will be up to you whether you want to go over your budgeted hours. You will only be charged for the actual time used and it will show up on the following month’s invoice. Additional hours are $45/hr and are subject to availability.

If you don't use all your hours in the current month they will expire. During the onboarding process, we will assess your needs and set you up with a time package that is perfect for you. If you have a slow month, we can suggest tasks or projects for your VA to work on for you.

The difference between the 20-hour package, the 30-hour package, and the 40-hour package is your budgeted time each month. All services are included in each of the packages.

At this time, we do not offer VA coverage.

At the start of each month, you’ll receive an invoice for your base package (20, 30, or 40 hours), plus any additional hours used in the previous month.

All services are month-to-month with 30 days notice to cancel.

Our VAs use a reputable time-tracking software called Harvest. We track the time they are working for your practice down to the minute. You can also request a detailed monthly report at any time.

Yes, your VA can maintain your referral tracking spreadsheet.

Yes! We recommend it, especially in the first two months. It’s a great way to gain confidence in your VA, and for your VA to get to know you and your practice better. 

Book a 30 minute free video call with Nisja, our Founder & CEO, to discuss your needs, get your questions answered, and determine if we’re the right fit for your practice.

Yes—we provide a Business Associate Agreement (BAA) to support HIPAA compliance.

Our VAs are trained in handling PHI with care and confidentiality is a core part of our work. You’ll review and sign the BAA during onboarding so you’re fully covered from day one.

Contact us at hello@myadminday.com.